Abedur Rahman's Resume (Last updated January 13th 2008)

To secure a management position in a high growth company with considerable advancement opportunities. Ideally, in a business development capacity with an emphasis on strategic planning.

Research/Communication Skills

• Working in conjunction with outside companies to develop a product
  

• Visually presenting and verbally communicating research findings
  

• Collecting, organizing, and analyzing data
  

Computer Skills : 1. PC Maintenance & Troubleshooting
2. Internet & Networking.
3. Good typing speed in Both English & Bangla.
* Microsoft Windows Operating System

• Microsoft Office 9x/2000 Professional
  

Duties/Responsibilities:
1. Answer calls for Tele Barta Customers
2. Handle customer question related to :

• Product information, service provided
  

• How to use the phone, feature, charging
  

• Billing issues
  

• Rate plans
  

• Network coverage
  

• Alternative TeleBarta contacts if required
  

3. Register complains
4. Attempts to resolve most issues during first call
5. Keep issues open until resolved through follow
up calls
6. Escalate unresolved issues to appropriate person
department in TeleBarta
7. Satisfy customer needs to best of ability
8. Display helpful attitude toward all customers